Message Successfully Sent
Thank you for getting in touch! Wei Jun Li will review your inquiry as soon as possible.
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What Happens Next
Received
Immediately upon submissionWe’ve got your message and it’s being reviewed.
Reviewing
Within two working daysWei Jun checks and sorts messages each workday.
Response
Within three working daysOur team drafts a reply or follows up if more details are needed.
Resolution
Usually within four daysWe respond or close your request after follow-up.
Currently Reviewing Request
Your message is being checked—please allow up to two working days for a reply.
We aim to resolve most requests within four days.
Need Further Support
If you do not receive a reply or have urgent questions, feel free to reach out again.
You will receive a follow-up email with updates after review.